Privacy Policy
PRIVACY POLICY
Last updated: May 2026
1. Introduction
Centre For Smile & Implants ("we," "our," or "us") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you visit our clinic, use our website at cfsi.in, or contact us through any channel.
By using our services or website, you agree to the terms of this policy.
2. Who We Are
Centre For Smile & Implants, Address: U-1/41, DLF Phase 3, Sector 24, Gurgaon, 122002 Phone: +919999103668 Email: rohitsaini1903@gmail.com Website: www.cfsi.in
For any privacy-related queries, contact: +91 99991 03668
3. Information We Collect
We may collect the following types of information:
Personal identification information: Full name, date of birth, gender, address, phone number, and email address.
Health and medical information: Dental history, treatment records, X-rays, prescriptions, allergies, medications, and other clinical notes. This is collected to provide proper dental care.
Payment information: Billing details, insurance information, and payment records. We do not store full card details on our systems.
Website usage data: IP address, browser type, pages visited, and time spent on pages, collected automatically via cookies and analytics tools.
Communication data: Any messages, queries, or feedback you send us via forms, email, or WhatsApp.
Appointment data: Date, time, and type of appointment requested through our online booking system.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide dental consultations, treatments, and follow-up care
- To maintain accurate patient records as required by law
- To send appointment reminders, treatment summaries, or post-care instructions
- To process payments and insurance claims
- To respond to your queries and communicate with you
- To improve our website and services based on usage patterns
- To comply with legal and regulatory obligations
- To send you occasional updates, offers, or oral health tips. You may opt out of these at any time.
We do not use your health information for marketing purposes without your explicit consent.
5. Legal Basis for Processing
We process your data on the following legal grounds:
- Contractual necessity: To fulfil our obligation to provide dental care
- Legal obligation: To maintain records as required by law.
- Legitimate interest: To improve our services and communicate with existing patients
- Consent: For optional communications such as newsletters or promotional messages
6. Health Data — Special Category
Dental and medical records are classified as sensitive personal data. We treat all health information with the highest level of confidentiality. Access to your records is restricted to:
- The treating dentist(s) at Centre For Smile & Implants
- Clinical support staff directly involved in your care
- Specialist referral partners, only with your knowledge.
We do not share, sell, or disclose your health data to any third party without your explicit consent, except where required by law.
7. Sharing Your Information
We may share your information in limited circumstances:
With service providers: Third-party tools we use to operate our business, such as, appointment booking software, email service, payment gateway, cloud storage. These providers are bound by confidentiality agreements.
With insurance providers: If you have requested insurance billing, your treatment information may be shared with your insurer as required to process claims.
With referral specialists: If your treatment requires referral to another dental specialist or hospital, relevant records will be shared with your consent.
With legal or regulatory authorities: If required by a court order, government authority, or applicable law.
We never sell your personal data to any third party.
8. Cookies and Website Tracking
Our website uses cookies to improve your browsing experience. Types of cookies we use:
Essential cookies: Required for the website to function (e.g., form submission, security).
Analytics cookies: Help us understand how visitors use our site. This data is anonymised and aggregated.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.
9. Data Retention
We retain your information for as long as necessary to fulfil the purposes outlined in this policy, and as required by applicable regulations.
10. Your Rights
Depending on applicable law in your region, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for optional communications at any time
- Request a copy of your records in a portable format
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at rohitsaini1903@gmail.com or visit us at U-1/41 DLF Phase 3, Sector 24,Gurgaon 122002
11. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include:
- Restricted access to patient records on a need-to-know basis
- Password-protected systems and clinical software
- Secure disposal of physical records
- Encrypted data transmission on our website (SSL/TLS)]
However, no method of transmission over the internet is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you as required by law.
12. Children's Privacy
We treat patients of all ages, including minors. For patients under the age of 18, personal and health information is collected and managed with the consent of a parent or legal guardian. We do not knowingly collect data from children through our website without parental consent.
13. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, social media pages). We are not responsible for the privacy practices of those websites. We recommend reading their privacy policies separately.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:
Centre For Smile & Implants, Full address: U-1/41 DLF Phase 3, Sector 24,Gurgaon 122002 Phone number: 9999103668 Email address: rohitsaini1903@gmail.com Website URL: www.cfsi.in
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